Hints and scaffolding are important tools for supporting learners, but they must be used carefully. The goal of an escape game is not simply to finish all puzzles, but to engage in meaningful problem-solving and learning. Giving answers too quickly removes the challenge and reduces learning opportunities.

Wait and observe before intervening

Hints should be used to guide thinking rather than provide solutions.

Start with small, reflective hints rather than direct answers

Effective hints often take the form of questions, partial information or prompts that encourage teams to rethink their approach. For example, instead of pointing directly to a missing clue:

• ask learners to review what information they already have
• or suggest revisiting a previous step.

Increase support gradually

Progressive hinting is particularly effective. Offer small hints first and more support only if the team remains stuck. This approach respects learners’ autonomy and allows them to experience success through their own effort. It also helps maintain motivation and engagement.

Adapt hints to the group’s needs and experience level

Intervene only when teams are genuinely unable to move forward and when continued struggle is no longer productive. Observations made during gameplay should guide these decisions. Different groups will require different levels of support depending on their experience, confidence and group dynamics.

Adapt hints to the context of the game

Narrative-based hints can preserve immersion, while reflective hints can encourage deeper thinking. Regardless of the method used, support learning while keeping the game challenging, fair and enjoyable.